Shipping Policy
Nu-Lite Australia Pty Ltd • ABN: 83 155 762 771
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Shipment processing times
All orders are processed within 3-5 business days (excluding weekends and holidays) after the order is placed. Please note that during high-volume periods, processing time may take longer than usual.
Delivery
Products are delivered to the address provided by you and in the manner outlined in the order summary.
Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it.
Goods are delivered within Australia ONLY.
We do NOT deliver to PO Boxes.
All deliveries are delivered to ground level ONLY.
Failed delivery
We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organised by you and not offered or recommended by us.
If the goods are not received at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action.
Unless otherwise agreed, each delivery attempt after the first one will be at your expense.
Tracking orders
Once your order has been shipped you will receive an email with a tracking number. You can track your order using the tracking number on the carrier’s website.
Contact
Nu-lite Australia Pty Ltd
E: online@nu-liteaustralia.com.au